Refund Policy
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will assess the item and offer a replacement, store credit, or refund in line with Australian Consumer Law.
Incorrect Items Received
If you receive the wrong item, notify us within 7 days and we will correct the order at no cost to you.
Change of Mind
We do not offer refunds or returns for change of mind. Please choose carefully before purchasing.
Conditions for Refund Approval
To be eligible for a refund or replacement:
-
The item must be unused and in original condition
-
All packaging, labels, and components must be included
-
Proof of purchase is required
-
Photos of the issue must be provided
Items damaged through misuse, improper care, or general wear and tear are not eligible.
Non‑Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
-
Body brushes
-
Kitchen brushes
-
Beeswax wraps
-
Any product that has been used or opened
Processing Time
Once your return is approved, refunds are processed back to your original payment method. Processing times may vary depending on your bank.
Sale Items
Sale or discounted items are final sale and cannot be refunded unless faulty.
Lost or Delayed Parcels
​Refunds cannot be issued for parcels delayed or lost by the courier. We will assist in lodging an enquiry with the carrier, but outcomes depend on their investigation.