Shipping Policy
Processing Times
All orders are packed and dispatched within 1–5 business days. During peak periods or new product launches, processing times may extend slightly.
Shipping Within Australia
We ship Australia‑wide using trusted carriers. Standard delivery usually arrives within 3–7 business days, depending on your location. Regional and rural areas may experience longer delivery timeframes.
Shipping Rates
Shipping rates are calculated at checkout based on your order weight, size, and delivery address. Free‑shipping promotions may be offered from time to time.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.
Incorrect Address
Please ensure your shipping details are correct at checkout. The Neutral Acre Co is not responsible for delays or lost parcels caused by incorrect or incomplete addresses.
Lost, Delayed, or Damaged Parcels
If your parcel is delayed or appears lost, please contact us and we will assist in lodging an enquiry with the carrier. Replacement or refund outcomes depend on the carrier’s investigation.
Local Pickup / Delivery
If local pickup or delivery becomes available, details will be listed on our website.
International Shipping
International shipping is not currently offered. If this changes, updated rates and delivery timeframes will be added here.